Student Support

Academic Support

Our students are provided with help and support in improving their academic skills. This support includes:

‍● One-on-one support with an academic staff member
● Academic skills workshops on giving presentations, referencing, academic writing, and time management
● The PAL (Peer Assisted Learning) program that provides academic coaching and support by fellow students who have successfully passed the units. To learn more and register in the PAL program, please visit Level 4 reception or email:

Career Assist Support

Career assist support is available through the Student Experience Department, and is designed to help our new and continuing students in preparing and assisting them for the Australian job market.

How do I meet with someone regarding career assistance?
You can contact the Student Experience Department at

Student Wellbeing Team

The Student Wellbeing Team can help you with information about living in Australia, accommodation options and schooling options if you have a family. They also provide advice on how to access legal services, consumer rights, emergency and health services.

Sometimes as a student you also need a little advice or help solving problems. It may be problems with family, housing, employment, attendance issues, not feeling well or a number of other issues.

A member of the Student Wellbeing Team is there when you need someone to talk to.

Talk to Level 4 reception who can guide you to the appropriate support.

Student Advocacy

CIC offers student advocacy and support through the Student Wellbeing Team and CIC’s academic student representatives.

Our student advocacy services are available to all enrolled students and provide confidential advice, support and representation to assist students in their course of study at CIC. This includes the following areas:

● Academic counselling
● Special consideration and academic disputes
● Academic and non-academic misconduct
● Complaints and grievance processes
● Preparing for academic progress meetings and appeals.

Peer Assisted Learning

PAL sessions create a safe and supportive place to learn and can help you prepare for assignments and exams. The sessions will be run by a PAL facilitator, a student who previously achieved excellent results in their course and who has been trained to support you in your learning.

English Language Support

Free English support is available to all students at CIC, students can be referred to this support through course progress intervention meetings or students are welcome to book their own private sessions.

English Language support is available between 9.30am – 12.30pm Monday, Tuesday and Wednesday, even during College break periods. Bookings can be made via or level 4 reception.

Emergency Contact Numbers

Below are useful external numbers which can offer you a variety of support.

Police, Fire, Ambulance or an Emergency situation


Study Melbourne Student Centre 24/7 duty caseworker

1800 056 449

Crisis Accommodation St Kilda Crisis Centre

1800 627 727

Lifeline (for counselling and support around mental health and suicide)

13 11 14

Victorian Suicide Helpline

1300 651 251

National Sexual Assault Helpline

1800 800 098

National Sexual Assault, Family & Domestic

1800 737 732

Safe Steps (crisis advice and accommodation for women)

1800 015 188

Sexual Assault Crisis Line (Counselling & Support Line)

1800 806 292

Relationships Australia

1300 364 277

Beyond Blue (Support. Advice. Action)

1300 224 636


1800 614 434

MensLine Australia

1300 789 9781800


1800 737 732


1800 650 890

QLife (for LGBTIQ+)

1800 184 527
Emergency Departments and Hospitals

William Angliss Medical Centre (Bulk Billing)

03 9606 2208

Nurse on Call

1300 60 60 24

St Vincent’s Hospital Melbourne Emergency Department
41 Victoria Parade, Fitzroy

03 9231 2211