Student Support

Academic Support

We believe every student’s journey to a successful career starts in the classroom. That’s why at CIC, we make sure all our students have access to our various student support services. Studying can be quite challenging to international students particularly those who are new to the country and in the adjustment phase.

Students are provided with help and support in improving their academic skills. This support provides students with the skills required to successfully complete their studies.

CIC provides students varying academic support including:
● One-on-one support with an academic staff member.
● Academic skills workshops are held throughout the year and freely available to students on topics, such as giving presentations, referencing, academic writing, and time management. Notices of workshops are posted on the student notice boards, Moodle and emailed to students.
● The PAL (Peer Assisted Learning) program consists of free study sessions for all current students. The sessions provide academic coaching and support by students who have successfully passed the units. For further information, and to register your interest in the PAL program, please visit Level 4 reception or please email:

Career Assist Support

Career assist support is available through the Student Experience Department, and is designed to help our new and continuing students in preparing and assisting them for the Australian job market.

How do I meet with someone regarding career assistance?

You can contact the Student Experience Department at

Student Wellbeing Team

The Student Wellbeing Team can help you with information about living in Australia, accommodation options and schooling options if you have a family. They also provide advice on how to access legal services, consumer rights, emergency and health services.

Sometimes as a student you also need a little advice or help solving problems. It may be problems with family, housing, employment, attendance issues, not feeling well or a number of other issues. A member of the Student Wellbeing Team is there when you need someone to talk to.

Talk to Level 4 reception who can guide you to the appropriate support.

Student Advocacy

CIC offers student advocacy and support through the Student Wellbeing Team and CIC’s academic student representatives.

Our student advocacy services are available to all enrolled students and provide confidential advice, support and representation to assist students in their course of study at CIC. This includes the following areas:
● Academic counselling
● Special consideration and academic disputes
● Academic and non-academic misconduct
● Complaints and grievance processes
● Preparing for academic progress meetings and appeals.

Peer Assisted Learning

PAL sessions create a safe and supportive place to learn and can help you prepare for assignments and exams. The sessions will be run by a PAL facilitator, a student who previously achieved excellent results in their course and who has been trained to support you in your learning.

English Language Support

Free English support is available to all students at CIC, students can be referred to this support through course progress intervention meetings or students are welcome to book their own private sessions.

English Language support is available between 9.30am – 12.30pm Monday, Tuesday and Wednesday, even during College break periods. Bookings can be made via or level 4 reception.

Student Experience Department

The CIC Student Experience Department offer support to all students through different events such as cultural events, focus groups, movie nights, excursions, new student welcome events and the student ambassador program.

The Student Experience Department can be contacted via

General Enquiries and Assistance

For all other general enquiries and assistance not falling within the above parameters, students are welcome to visit Level 4 reception where the administrative support staff can guide the student.

The CIC student support contacts range from different departments and are listed below:

Director – Admissions/Campus Manager: Tim Costigan

Academic Services Manager: Baljinder Kaur

Further information about student support is available at:

Emergency Contact Numbers

Below are useful external numbers which can offer you a variety of support.

Police, Fire, Ambulance or an Emergency situation 000


Study Melbourne Student Centre 24/7 duty caseworker 1800 056 449

Crisis Accommodation St Kilda Crisis Centre 1800 627 727

Lifeline 13 11 14
for counselling and support around mental health and suicide

Victorian Suicide Helpline 1300 651 251

National Sexual Assault Helpline 1800 800 098

Safe Steps 1800 015 188
crisis advice and accommodation for women

National Sexual Assault, Family & Domestic 1800 737 732
Violence Counselling Line

Sexual Assault Crisis Line 1800 806 292
Counselling & Support Line

Relationships Australia 1300 364 277

Beyond Blue 1300 224 636
Support. Advice. Action

MindSpot 1800 614 434

MensLine Australia 1300 789 978

1800 RESPECT 1800 737 732

Headspace 1800 650 890

QLife 1800 184 527

Emergency Departments and Hospitals

William Angliss Medical Centre (Bulk Billing) 03 9606 2208

Nurse on Call 1300 60 60 24

St Vincent’s Hospital Melbourne Emergency Department
03 9231 2211
41 Victoria Parade, Fitzroy