Student Support

Academic Skills Support

We believe every student’s journey to a successful career starts in the classroom. That’s why at CIC, we make sure all our students have access to our various student support services. Studying can be quite challenging to international students particularly those who are new to the country and in the adjustment phase.

Students are provided with help and support in improving their academic skills. This support provides students with the skills required to successfully complete their studies in their bachelor courses.

Career Assist Support

The career assist support service available through the Student Experience Department, and is designed to help our new and continuing students in preparing and assisting them for the Australian job market.

Be sure to check out the information/job board on Level 5 for posts about available jobs, and upcoming workshop dates.

The Student Experience Department will also conduct specially designed workshops on campus that focus on tools such as

  • Resume Writing

  • Cover Letters

  • Networking Skills

  • Interview preparation

When do the workshops run?

The workshops will be run at various times throughout the year, make sure to check your email for information. The Student Experience department will send out information regarding upcoming workshops and advise you when registration is open.

There will also be information posted around campus prior to each workshop.

How do I meet with someone regarding career assistance?

You can visit the Student Experience department on Level 5 or additionally if you wish to make an appointment, please email:

Student Welfare Team

The Student Welfare Team consists of three professional staff who have training in counselling and psychology. The counselling staff offer privacy and confidentiality. Sometimes it is good just to talk to someone you can trust. There is a private room available and appointments can be made by dropping in or by sending an email. This is a free service. We can offer referral to outside agencies and community support e.g. country of origin welfare agencies. We have a wide network of contacts in Melbourne and are available to assist students and their family members.

The Student Welfare Team is located on Level 3 and can be contacted at:

E :
P : 03 8888 6558


Randolph has worked as a guidance counsellor dealing with culturally diverse students over a period of 10 years in California (USA). He speaks Urdi, Hindi, Persian and English and has been an international student himself. Randolph has a proactive approach to his counselling and is registered with ACA and a registered psychologist with AHPRA.

Work days: Wednesday and Thursday


Hyacinth has 30 years experience in education as a teacher, counsellor and psychologist She has worked in India, USA (California) and Australia. Hyacinth is a multilingual Registered Educational Psychologist with AHPRA. She has a clinician membership with ACA in Australia and the USA.

Work days: Thursday


Coby Liew is a highly-trained clinical social worker, psychotherapist, and a nationally-accredited Mental Health Social Support trainer in Australia. He is experienced in working with individuals from diverse backgrounds and cultures. Coby offers more than 9 years of professional work experience in both tertiary and higher education sector specialising in working with international students. He speaks six languages including English, Mandarin, Malay, Cantonese, Indonesian, and AUSLAN.

Work days: Monday - Friday

Peer Assisted Learning

PAL sessions create a safe and supportive place to learn and can help you prepare for assignments and exams. The sessions will be run by a PAL facilitator, a student who previously achieved excellent results in their course and who has been trained to support you in your learning.

English Language Support

Free English support is available to all students at CIC, students can be referred to this support through course progress intervention meetings or students are welcome to book their own private sessions.
English Language support is located on Level 4 is available between 2.00pm - 3.00pm Monday - Thursday, even during College break periods. Bookings can be made via or level 4 reception.

Student Services Team

The CIC Student Services team offer support to all students through different events such as cultural events, focus groups, movie nights, excursions, new student welcome events and the student ambassador program.

The Student Services Team is located on Level 5 and can be contacted via

General Enquiries and Assistance

For all other concerns not falling within the above parameters, students are welcome to visit Level 4 reception where the administrative support staff can guide the student.
The CIC student support contacts range from different departments and are listed below;
Francesca Macpherson

Tim Costigan

Baljinder Kaur

Randolph Monteiro
Randolph Monteiro can also be contacted via 0425 177 171 during business hours.

Emergency Contact Numbers

Below are useful external numbers which can offer you a variety of support.

Police, Fire, Ambulance or an Emergency situation 000


Study Melbourne Student Centre 24/7 duty caseworker 1800 056 449

Crisis Accommodation St Kilda Crisis Centre 1800 627 727

Emergency Departments and Hospitals

William Angliss Medical Centre (Bulk Billing) 03 9606 2208

Lifeline for counselling and support around 13 11 14
mental health and suicide

Victorian Suicide Helpline 1300 651 251

Domestic Violence Helpline 1800 800 098

Safe Steps - crisis advice and accommodation 1800 015 188
for women

MensLine Australia 1300 789 978

National Sexual Assault, Family & Domestic 1800 737 732
Violence Counselling Line

CASA (Centre's against sexual assualt) 03 9635 3610
Counselling & Support Line

Nurse on Call 1300 60 24